Cardholder Agreements


Student, Faculty, and Staff Cardholder Agreement

As you read this agreement, remember that the words "you", "your", and “cardholder” refer to the person named on the Unicard. All cardholders are bound by the terms of this agreement.

General

The Unicard is more than simply an identification card or building access card. Services available to you through use of your Unicard are outlined on the Unicard website.

To use the declining balance (debit) feature of the Unicard, you may deposit money into your Meal Plan Money, Food Funds, and Uni Dollars accounts. Money deposited into these accounts may be used to make purchases at select locations on campus that are connected to the Unicard system. Money cannot be transferred from one account to another with the exception being the yearly rollover of unspent Meal Plan Money to Food Funds (for students who have purchased a meal plan). Money also cannot be transferred between two cardholders' Unicards at any time.

Unicard operates in support of the provisions of the Excise Tax Act, R.S.C. 1985, c. E-15. The money you add to your Unicard is yours to spend, in its entirety, at all locations that accept the Unicard throughout your university career. Once money is loaded onto one or more accounts on your Unicard, it cannot be withdrawn as cash or refunded to you at any time while you are still affiliated with the University of Calgary.

Use of the Unicard

The Unicard is non-transferable. You will not allow someone else to use your Unicard for identification, access, debit, transit pass, or for any other reason. Unauthorized use of your Unicard may result in suspension of university privileges and repossession of your Unicard. If you are involved in any illegal activity while using your Unicard or someone else's Unicard, you could be subject to criminal charges. Your Unicard will remain the property of the University of Calgary, and you agree to return your Unicard to the University of Calgary immediately upon request.

Terms and Conditions

The Unicard office will not issue students, staff, or faculty a Unicard by mail. In order for your Unicard to be issued to you, you must come in person to the Unicard office and bring a physical piece of valid government-issued photo identification (driver’s licence, passport) with you. In rare cases where an external department representative issues you your Unicard, valid government-issued photo identification is still required. By initiating the Unicard issuance process (submitting your photo or having your photo taken for the purpose of issuing your Unicard), thereby utilizing the services accessible via the Unicard, you agree as a cardholder to be bound by this agreement.

Your photo is collected under the authority of the Freedom of Information and Protection of Privacy Act and is required to create and issue your Unicard. Your photo is also used to verify your identity when you access services and privileges associated with the Unicard. Your photo may also be used for law enforcement purposes. If you have questions about the collection or use of this information, please contact the Unicard office.

Once issued to you, your Unicard is valid until cancelled or revoked. The University of Calgary has the right to cancel or repossess your Unicard at any time. Your Unicard must be on your person at all times while on campus and must be shown to any University of Calgary official when requested.

The Unicard office holds trusted partnerships and operating agreements with many businesses on campus. It is through these partnerships and agreements that your Unicard is accepted and products and services are offered in return. You agree by using the services accessible to you through your Unicard that you will treat all staff members at our various locations with respect and common courtesy. You acknowledge that reports of inappropriate conduct toward staff members will be investigated by the Unicard office, and, if required, will be referred to the Student Conduct Office. Pending the results of the investigation, sanctions may be imposed upon a cardholder or cardholders as appropriate.

The University of Calgary does not make any representations or warranties concerning the quality of goods purchased using the Unicard. The University of Calgary shall not be liable for any damages or expenses by reason of damage, injury, or death resulting from the goods purchased using the Unicard. If the cardholder is in overdraft position on his or her Unicard, the cardholder will be held responsible by the University of Calgary for that balance.

Replacing Your Unicard

You agree to notify the Unicard office immediately if your Unicard is lost or stolen. You are responsible for all transactions made and services obtained through your Unicard until your Unicard is reported missing to the Unicard office. The University of Calgary will not be held responsible for any activity on a lost or stolen Unicard.

Do not punch holes in your card, as this may damage the wiring inside. A lost, stolen, defaced, or damaged Unicard is subject to a $20.00 replacement fee, collected from the cardholder at the Unicard office.

Only one Unicard is permitted for students, staff, and faculty. When a new card is created for you, your previous card will be automatically deactivated. If a deactivated card is found, it must be returned as soon as possible to the Unicard office.

Refunds

As a Unicard cardholder, you may be eligible for a refund on your Unicard account(s) after you have terminated your affiliation with the University of Calgary.  Cash withdrawals from Unicard account(s) for any other purpose are not permitted. Any Unicard with no activity for a period of two (2) years will be deemed inactive, and any money remaining on the account(s) of said Unicard will revert to the Unicard financial office.  An inactive Unicard may be reactivated and account balance(s) refunded upon request.

All requests for refunds must be accompanied by a refund request form (obtained from the Unicard financial office) and proof of graduation, withdrawal, or exchange student status, as appropriate. Refund requests are typically processed within sixty (60) to ninety (90) days after the request is made, or at the beginning of the first semester after the cardholder has left the University of Calgary, whichever is greater. Refunds requests relating to active meal plan accounts are processed after the academic year in which the meal plan was originally purchased has come to a close. Refunds for exceptional circumstances may be processed quicker at the discretion of the Manager, Unicard Program. Once a refund is completed, the cardholder’s Unicard is deactivated. Reactivation of a Unicard carries an administrative fee.

Revisions

This agreement is subject to revision in accordance with the Policies and Procedures of the Unicard office. Revisions in the policies and procedures governing the use of the Unicard will be advertised in the Unicard office and on the Unicard website, and are binding upon you as a cardholder. To obtain more information on the policies governing the use of the Unicard, please contact the Unicard office.

Revised September 2019


Guest Unicard Agreement

As you read this agreement, remember that the words "you", "your", and “cardholder” refer to the person who purchased the Guest Unicard.  All cardholders are bound by the terms of this agreement.

General

The Guest Unicard is more than a simple print and copy card. Services available to you through use of your Guest Unicard are outlined on the Unicard website.

To use the debit feature of your Guest Unicard, you must first deposit money into its Uni Dollars account using the Unicard kiosks on the main and downtown campuses. Guest Unicards purchased at Unicard kiosks have no stored value at time of date of sale. Money added to your Guest Unicard's Uni Dollars account may be used to make purchases at select locations on campus that are connected to the Unicard system.

Use of the Guest Unicard

The Guest Unicard may be used to access print, copy, Bookstore, and food services at the University of Calgary. Unauthorized use of your or anyone else’s Guest Unicard may result in suspension of University privileges and repossession of your Guest Unicard. Your Guest Unicard will remain the property of the University of Calgary, and you agree to return your Guest Unicard to the University of Calgary immediately upon request.

Terms and Conditions

By purchasing your Guest Unicard, thereby utilizing the services accessible via the Unicard, you agree as Cardholder to be bound by the Guest Unicard Agreement.

Once issued to you, your Guest Unicard is valid until cancelled or revoked. The University of Calgary has the right to cancel or repossess your Guest Unicard at any time. The University of Calgary does not make any representations or warranties concerning the quality of goods purchased using your Guest Unicard.

The University of Calgary shall not be liable for any damages or expenses by reason of damage, injury, or death resulting from the goods purchased using your Guest Unicard.

If a Guest Unicard is lost or stolen, the Unicard financial office may be able to freeze the card before it can be used by an unauthorized party. A cardholder who does not register his or her Guest Unicard agrees to treat the Guest Unicard as if it were cash.

Replacing Your Guest Unicard

You agree to notify the Unicard office immediately via email if your registered Guest Unicard is lost or stolen. You are responsible for all transactions made and services obtained through your Guest Unicard from the date of sale. The University of Calgary will not be held responsible for any activity from a lost or stolen Guest Unicard. Lost, stolen, defaced, or damaged Guest Unicards are subject to a $10.00 replacement fee, collected from the cardholder at the Unicard office. Upon issuing a replacement, Unicard will transfer the existing balance from a registered Guest Unicard to the new Guest Unicard.

Revisions

This Agreement is subject to revision in accordance with the Policies and Procedures of the Unicard Office. Revisions in the Policies and Procedures governing the use of the Guest Unicard will be advertised in the Unicard Office and on the Unicard website, and are binding upon you as a cardholder.

Revised September 2019